Member-only story
My experience
Until recently, I worked for the second-largest cable company in America at one of their call centers. A company that has recently had several articles criticizing its treatment of workers during this pandemic. As a former employee, I have to say; I do not agree with these criticisms.
The main criticism in the articles is that the company is not allowing the thousands of workers from dozens of call centers to work from home. NOt being able to work from home has been a complaint that made its way among employees long before the Covid19 virus hit. Many workers, especially those who had been there for a while (meaning over a year), would complain that they had to come into the call center and even follow a dress code to do a job they believe they could easily do from home.
I have never believed that working from home was the best practice for the job. To understand, let me explain what the job entails.
Working at a Cable Support Call Center
I worked in the area of cable support and repair (internet support and repair would be similar). I would take a call from a…
